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BACKGROUND

Our aim is to introduce prospective franchisees/business buyers to franchisors/businesses based on an algorithmic matching service; lending and staff recruitment (Service). The Service is also inclusive of all other ancillary products and services provided by us from time to time.

Our collection, use and disclosure of personal information is governed by the Privacy Act 1988 (Cth) as amended from time to time (Privacy Act). This Privacy Policy describes how we collect, use and disclose your personal information in accordance with requirements of the Privacy Act and applies in respect of this website, our apps, and any of our content on social media sites (Sites) on any computer, mobile phone, tablet, console or other device (Device).

The privacy of your personal information is really important to us so please take the time to read this Privacy Policy carefully. This Privacy Policy is also to be read in conjunction with our Terms of Use.

CONSENT

By submitting personal information to us via, or by using, accessing or browsing, the Sites on any Device, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

Personally Identifiable Information

We collect and use personal information from clients, customers, users or visitors of the Sites in connection with facilitating the Service. The specific type of personal information that we collect and use will depend on the reasons for, or circumstances of its collection and may include, but is not limited to, the following:

  • name and contact information (including telephone and mobile number, email address and residential and postal address);
  • individual information (including age, gender, race, ethnicity, place of birth, language(s) spoken, personality type, disabilities, photographic identification and criminal history record);
  • payment and transactional information (including banking, credit card and PayPal details);
  • social media information (including LinkedIn, Instagram, Facebook and other like services);
  • work eligibility, experience and qualifications (including Australian residency status and work eligibility, certifications, qualifications, awards and published media);
  • company name and contact information (including ABN/ACN, business name, company contact, telephone and fax number, email address and registered, postal and business address);
  • photographic and video images; and
  • other personal information (including information contained in communications between you and us, or forms or other documents provided to us by you and any information we are required to collect by law).

We may also collect personal information as we reasonably determine necessary from time to time for any purpose in connection with the general conduct of our business, for example, in dealing with our service providers and contractors.

We only collect personal information which has been provided to us by you. If you would prefer that we do not collect any personal information from you, please do not provide us with any such information. However, please note that you may not be able to use the Service or the Sites if they depend on the collection of that personal information, including if the collection of that personal information is required by law.

IP Addresses

An Internet Protocol (IP) address is a small set of numbers automatically assigned to your computer when you log onto the internet. We may use general information about your visit to any of the Sites, including your IP address and the date and time of your visit, to assist us in improving the quality and useability of the Sites. Typically, we will not link IP addresses with personal information, however, in rare instances we may need to link IP addresses to personal information if it becomes necessary to enforce compliance with the Terms and Conditions.

Cookies

Cookies are small text files placed on your hard-disk that allows the server to identify and interact more effectively with your device. We may use cookies to enable us to identify you as a return user and personalise and enhance your experience and your use of any of the Sites. For example, a cookie may be used to pre-populate a registration form, or avoid details having to be entered more than once. In most internet browsers you can either accept or decline cookies, or adjust the browser settings to decline all cookies. Please note that declining cookies may impact your experience of the Service, or limit the use or functionality of the Sites.

USE OF PERSONAL INFORMATION

We will only use your personal information for the purpose which it was collected or as otherwise in accordance with this Privacy Policy. Purposes for collecting personal information include, but are not limited to, providing you with use of and improving, the Service and notifying you of opportunities that we think you may be interested in.

DISCLOSURE

We will not disclose your personal information, except if required by law, to enforce our Terms of Use, or as otherwise in accordance with this Privacy Policy.

Where permitted by the Privacy Act, personal information we collect about you may be disclosed to third parties as we reasonably determine necessary from time to time for any purpose reasonably necessary or directly in connection with facilitating the Service or the conduct of our business, including, but not limited to:

  • providing you with use of or information about, or administering, managing, developing and improving, the Service;
  • sharing with our related body corporates, partners, associates, affiliates, third party contractors, agents, suppliers, service providers and professional advisors in connection with the Service and any of our other products and services, including Zorakle Profiles LLC and Stripe Inc.;
  • maintaining and updating our records;
  • addressing any queries, feedback, complaints or concerns;
  • providing you with information about charities or charitable purposes or activities that we proudly support;
  • marketing and advertising of the Service;
  • communicating directly with you and providing marketing communications and targeted advertising to you via post, email, SMS, telephone or other means on an ongoing basis (if you do not wish to receive these direct marketing communications, you can contact us via email: info@hattch.com to opt-out of receiving such communications);
  • conducting market research;
  • confirming your identity; and
  • complying with any law.

If we intend to use or disclose your personal information for a purpose other than the primary purpose for which it was originally collected, to the extent required by law, we will ensure that:

  • you have consented to such use or disclosure of your personal information; or
  • the use or disclosure is required, authorised or otherwise permitted by law.

We take reasonable steps to ensure that third party recipients are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.

Occasionally, we may be required to disclose your personal information to third parties that are located outside of Australia. In this instance, we will take all reasonable steps to ensure that those third parties, in whichever jurisdiction, adhere to the terms of this Privacy Policy.

We do not provide or sell your personal information to other organisations without your consent.

STORAGE

We take all reasonable steps to ensure any personal information which you provide to us is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline.

Further, we will take reasonable steps to destroy or de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed in accordance with the Privacy Act.

HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS

You have the following rights in relation to the personal information we hold about you:

  • Your right of access – If you ask us, we’ll confirm whether we’re processing your personal information and, if necessary, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
  • Your right to rectification – If the personal information we hold about you is inaccurate or incomplete, you are entitled to request to have it rectified. If you are entitled to rectification and if we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
  • Your right to erasure – You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If you are entitled to erasure and if we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
  • Your right to restrict processing – You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us. If you are entitled to restriction and if we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
  • Your right to data portability – You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
  • Your right to object – You can ask us to stop processing your personal information, and we will do so, if we are:

relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or processing your personal information for direct marketing purposes.

  • Your right to withdraw consent – If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
  • Your right to lodge a complaint with the supervisory authority – If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the relevant Supervisory Authority.

Please note that some of these rights may be limited where we have an overriding interest or legal obligation to continue to process the data.

If at any time you would like to access, correct or change any personal information provided to us by you, please contact us via email: info@hattch.com and include in the subject line “To the Privacy Officer”.

COMPLAINTS

If you know of or suspect any violations of your privacy in connection with your use of the Sites and/or the Service, please contact us immediately.

UPDATES

We reserve the right to change, modify, add or remove portions of this Privacy Policy from time to time and without notice you. If we do so, we will post the revised policy here. Please note that the collection and use of your personal information will be governed by this Privacy Policy at the time of collection and use of the personal information. By continuing to use, access or browse any of the Sites following any changes to this Privacy Policy, you consent to those changes.

CONTACT

If you have any questions, comments or concerns about this Privacy Policy please contact us via email: info@hattch.com and include in the subject line “To the Privacy Officer”.

FURTHER INFORMATION

More information about Australian privacy law is available from the Federal Privacy Commissioner’s website: www.privacy.gov.au